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Defective Product: Any product that is received with defect in material or workmanship may be returned for exchange within 10 days of receipt. Please return the item in its original unused condition and in the original packaging. Please contact customer service for a call tag. A replacement will be shipped immediately.
Damaged Product: Any product that is received with visible damage must be noted by the delivery service upon receipt. Any concealed damage must be reported to our customer service department within 3 days of receipt.
Please note that we cannot accept returns for any reason without a Return Authorization issued by our customer service department. All returns for reason other than defect or damage are subject to a 15% restocking fee plus all freight charges. Please be aware that we cannot be responsible for any damage that is caused by you or an animal companion to any product. We cannot honor return or exchange for any merchandise that is not in its original, new condition.

Before returning the product to us, you must call us toll free at 1-877-732-5196 for a Return Merchandise Authorization (RMA). All returned products must be in like-new condition and must include any accessories, manuals, documentation and registration that shipped with the product.